1. Introduction
KayaVivek Spa Massage & Wellness ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.
2. Information We Collect
- Personal Data: Name and contact details (email, phone, address)
- Health Information: Medical conditions, allergies, or preferences disclosed for safe service delivery.
- Technical Data: IP address, browser type, device information, and cookies (see Section 7).
3. How We Use Your Information
- To process bookings, deliver services, and communicate with you.
- To personalize your experience and ensure safety during treatments.
- To comply with legal obligations and resolve disputes.
- For marketing (only with your explicit consent).
4. Data Sharing
- Service Providers: Third parties (e.g., payment gateways, IT support) who assist in operations.
- Legal Compliance: Disclose data if required by law or to protect our rights.
- No Sale: We do not sell or rent your data to external marketers.
5. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax records).
6. Your Rights
- Access/Correction: Request a copy of your data or update inaccuracies.
- Deletion: Ask us to delete your data (exceptions apply for legal obligations).
- Opt-Out: Unsubscribe from marketing communications at any time.
- Withdraw Consent: Revoke permissions for data processing.
7. Cookies & Tracking
- We use cookies to enhance website functionality and analyze traffic.
- Manage preferences via your browser settings or our cookie consent tool.
8. Security
- We implement safeguards (encryption, secure servers, access controls) to protect your data.
- No system is 100% secure, but we strive to mitigate risks.
9. Policy Updates
Updates will be posted on this page. Continued use of our website/services implies acceptance.
10. Contact Us
For privacy-related inquiries or requests:
Effective Date: 1st Feb, 2025